Administrative Internship

The following are essential duties and responsibilities. As a support role, other assignments and projects may be needed to assist in the ongoing success of the team.

 Provide a friendly and welcoming reception area by monitoring the front doorbell system and greeting visitors in a polite and professional manner; ability to converse with clients while they wait, answer questions and address any complaints. 

 Manage a multi-line phone system by answering, screening and directing phone calls to the appropriate recipient in a polite and professional manner; manage transferred calls, parked calls and ensure messages are received via voicemail or email/chat.

 Initiate calls to outside agencies for senior staff and managers, navigating menu selections for direct transfer to desired representatives. 

 Receive, sort, and deliver mail throughout the office. Collect items to be mailed out and correctly package, postage, and send items via USPS, UPS, FedEx, etc and track to ensure proper delivery.

  Schedule and coordinate messengers to deliver or pick-up mail from clients.

 Manage inventory of office supplies, furniture, and hardware. Assist in ordering and scheduling maintenance as needed.

 Assist in organizing and filing highly confidential internal information and client information. Scan and send documents securely. Correctly name and promptly file documents in office File Room, Engagement or other local/cloud filing areas.

 Assist with client financial management tasks including reviewing bills and submitting payments on client’s behalf. 

 Develop an understanding of Axcess programs to assist in basic data entry, creation of new clients, and creation of new projects as needed. 

 Comply with and assist in the upholding of Raines and Fischer’s Core Policies and Practices